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Privacy Policy

Last Updated: [09-09-2025]

1. Introduction

Welcome to UTVBali.com. We are ASTA SEDANA BALI WISATA (“we,” “us,” “our”), a licensed tour operator in Bali (NIB: 0309220001892). We are deeply committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a booking, or contact us. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, which may include:

  • Personal Identification Information: Such as your full name, email address, phone number, and hotel details when you make an inquiry or booking.
  • Booking Information: Such as tour preferences, dates, and participant details.
  • Payment Information: Transaction details are processed securely by our third-party payment processors. We do not store your full credit card details on our servers.
  • Communications: Records of your correspondence with us if you contact us via email, phone, or web form.
3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your bookings and provide the services you request.
  • To send you booking confirmations, updates, and important information regarding your adventure tours.
  • To respond to your inquiries, comments, or feedback.
  • To process transactions and send you related information, including invoices.
  • To improve our website, services, and customer experience.
  • To send you promotional communications about our services, only if you have opted in to receive them. You can opt-out at any time.
4. Data Security: How We Protect You

The security of your data is our highest priority. We implement a variety of security measures to maintain your safety:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all transmitted data between your browser and our servers. This ensures that your personal and financial information remains confidential and secure.
  • Secure Data Handling: We follow industry-standard practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
  • Limited Access: Only authorized personnel who need the information to perform a specific job (e.g., booking processing or customer service) are granted access to personally identifiable information.
5. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties only in the following limited circumstances:

  • Service Providers: We may share information with trusted partners who assist us in operating our website, conducting our business, or servicing you (e.g., our payment processing gateway, email service provider), so long as they agree to keep this information confidential.
  • Legal Obligation: We may disclose information where required to do so by law, subpoena, or if we believe that such action is necessary to comply with the law or to protect our rights, property, or safety, or that of others.
6. Your Choices and Rights

You have the right to:

  • Opt-out: Unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
  • Access and Update: Review and update your personal information by contacting us. We will strive to promptly correct any inaccurate information.
  • Data Deletion: Request the deletion of your personal data, subject to certain legal obligations we may have for retaining records.
7. Your Responsibility

While we take robust measures to protect your information on our systems, please remember that no method of transmission over the Internet is 100% secure. You are responsible for maintaining the secrecy of any passwords or account information you use to access our services. We also caution users against disclosing personal information voluntarily in public forums, as this information can be seen and used by others.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our practices, please contact us at:
UTVBali.com / ASTA SEDANA BALI WISATA
Email: [utvsbali@gmail.com]
Phone: [+6282 144 055 762]